We are committed to selling high quality Products that we hope you enjoy using. Nonetheless we also know that, for one reason or another, there may be occasions when you need to exchange or return something you have bought. You must therefore make sure that you check your Products carefully at the time of delivery before they are used or installed. We also recommend that you keep your delivery receipt and copy of your order, which is accessible from your online profile as proof of purchase in the event of any after-sales queries. Products purchased can be returned or exchanged within 14 days from the purchase date, subject to the following terms and conditions:

• - Items must be returned in their original packaging/box/dustcover and with all brand and product labels/tags/instructions still attached. Items must be unaltered, unused and in full sellable condition.
• - If you would like to return a product we have delivered or in proc- If you would like to return a product we have delivered or in process of delivery within the specified 14 day window, you may contact our Customer Service Center on 8001190190 to obtain a preliminary approval for the return - we might ask for the photos related to the product you received.
• - Once the return is approved officially by us, returned products shall be collected by shipping agent. (returned package shall include a print out of the original order confirmation letter).
• - Cost of shipping back the Product in this Policy shall be paid by the customer 30 SR.
• - Once the return is approved officially by us, - The following items cannot be returned or exchanged (unless for manufacturing defects or non-compliance with the prescribed specifications or standards or if the Product received is different from the Product paid for by you, or if the Product is not genuine or are counterfeit):
  • Clothing.
• If you believe that the product received is in a compromised /damaged status upon delivery, then please make sure a photo is taken once received to use it as an evidence in your claim.
• - If the purchased Products – because of their nature or the way they are packaged or wrapped - can never be reinstituted to the position as they were at the purchase date or can never be offered for sale to the general public, then we may have the right to reject their return or replacement.
• - We may have the right of not accepting the return or replacement of Products, if they were sold during special promotions and/or sales.
• - Note that refunds are made in the same manner as you made the purchase or you have the option to exchange Product for the amount you had initially paid, as you may choose to specify when you contact our customer service center.
• - Refunds may take up to 4 weeks.

We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However, nothing in this Returns policy is intended to affect any consumer rights that you may have under Saudi Arabia law.