Jaguar Land Rover limited respects the privacy of every individual who visits its websites. Any information collected about you will be used to fulfil any service you might request, to inform you about new products and services and also to improve how we serve you. Your data will be treated in accordance with relevant European Union and local country legal provisions. Your information will not be disclosed to anyone outside of Jaguar Land Rover, its affiliated or associated companies, and its retailers, agencies and licensees of any of these companies, and any other companies with which Jaguar Land Rover has directly or indirectly arranged services for your
Jaguar Land Rover will not collect personal information about you using cookies however by enabling cookies or keeping cookies enabled, you are providing your consent to Jaguar Land Rover storing cookies on your browser. Please note that disabling cookies is likely to impact website functionality and your experience of the Jaguar Land Rover website.
Due to the international nature of Jaguar Land Rover’s business, Jaguar Land Rover processes and stores personal data outside the EU. We are obliged to ask you to agree to this. If you do not wish to, unfortunately we will not be able to process any request you make through this website.
We protect the data in strict accordance with the Principles of the European Union Data Protection Framework Directives, in particular EU Directive 95/46/EC
Any information that you choose to provide us with about yourself will be held on a secure computer server in the United Kingdom. The server software (SSL) encrypts all the information you supply us.
This ensures, among other things, that data we hold about you is processed lawfully and fairly. We aim to ensure that the personal data stored will be accurate, relevant and not excessive. We will keep the data up to date and not retain the information longer than is necessary. We will keep data securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.
Jaguar Land Rover will not share or loan any identifiable information about you to any third party without your consent. We may share generalised information about site visitor patterns with partners or other parties in such a way that individual visitors can never be identified. It is possible to view our site without providing any personal details. However, without registering your details you will not be able to receive further communications from us.
We collect your personal information on a registration form.
This information may include data such as your name, email address, country and preferred language.
We use this information:
To help make your visit more enjoyable
To send you relevant information about products and services
To email you from time to time about promotions or products and services which we think may be of interest to you
If you choose to receive information or other communications from us, you can select that option by ticking the relevant box on the registration form. You can also contact us at any time if you don't want to receive any more communications from us by using the Contact Us link on the website.
If you have allowed us to use your personal information for the purposes above, we may from time to time disclose this information to any company or organisation to which we pass the responsibility to handle email or other direct marketing communications on our behalf. Should this happen, we ensure that any third party companies who handle your information comply with the relevant Data Protection legislation.
Whenever you browse the www.jaguar.co.uk website, read pages, or download information, our computers automatically record certain information about your visit from the computer you use to access our site.
The information includes the following:
This information does not identify you personally. It just tells us how many visitors come to our site and the types of computers they use. With this information, we can improve our site for all our visitors and make it more useful to you
The date and time you access our site.
How many and which pages you visit during a 'session' on our site and how long you were on the site.
Your Internet domain name (this might be your internet service provider such as aol.com or your place of work) and the 'IP' address (this is a number assigned to your computer whenever you are surfing the web) which allows you to access our website.
The Internet browser you use (e.g. Microsoft Explorer or Netscape) and your computer's operating system (e.g. Windows 98).
The site you were on before you linked to jaguar.co.uk (e.g. Yahoo if you found us from a search engine).
Your email address is only used for the purposes of replying to you unless you have given consent as detailed above.
We may use "pixel tags," which are small graphic files that allow us to monitor the use of our websites. A pixel tag can collect information such as the IP (Internet Protocol) address of the computer that downloaded the page on which the tag appears; the URL (Uniform Resource Locator) of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of browser that fetched the pixel tag; and the identification number of any cookie on the computer previously placed by that server. When corresponding with you via HTML capable e-mail, we may use "format sensing" technology, which allows pixel tags to let us know whether you received and opened our e-mail.
You have the right as an individual to find out what information we hold about you and make corrections if necessary. You also have the right to ask us to not use your information for marketing purposes by choosing not to give your consent on the registration form.
If you have any specific questions that are not covered in this section, or want to know what information we currently store on you, please contact us.
If you have a specific data protection concern or complaint, you can address it to our Data Protection & Privacy Team at [email protected]
What Is A Cookie?
A cookie will typically contain the name of the domain from which the cookie has come; the "lifetime" of the cookie; and a value, usually a randomly generated unique number.
Two types of cookies are used on this website:
Session Cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site.
Persistent Cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
How cookies are used on this site and what information is collected. Session Cookies are used:
To allow you to carry information across pages of our site and avoid having to re-enter information.
Within registration to allow you to access stored information.
###Persistent Cookies are used:
To help us recognise you as a unique visitor (using a number, you cannot be identified personally) when you return to our website.
To allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.
To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
Third parties serve cookies via this site.
These are used for the following purposes:
To serve advertisements on our site and track whether these advertisements are clicked on by users.
To control how often you are shown a particular advertisement.
To tailor content to your preferences.
To count the number of anonymous users of our site.
To provide security within shopping baskets or transactions.
Some of our Web pages may contain electronic images known as Web Beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web Beacons collect only limited information which includes a cookie number; time and date of a page view; and a description of the page on which the Web Beacon resides. We may also carry Web Beacons placed by third party advertisers. These Beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign
Disabling and Enabling Cookies
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. Guideline instructions on how to check cookies are enabled follow below:
Click on 'Tools' at the top of your browser window and select Options
Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
Now select 'Allow local data to be set'
Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
Settings above Medium will disable cookies
Click on 'Tools' at the top of your browser window and select Options
Then select the Privacy icon
Click on Cookies, then select 'allow sites to set cookies'
Click on the Cog icon at the top of your browser window and select the 'Preferences' option
Click on 'Security', check the option that says 'Block third-party and advertising cookies'
Click on 'Explorer' at the top of your browser window and select 'Preferences' options
Scroll down until you see 'Cookies' under Receiving Files
Select the 'Never Ask' option
Click on 'Safari' at the top of your browser window and select the 'Preferences' option
Click on 'Security' then 'Accept cookies'
Select the 'Only from site you navigate to'
Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
Scroll down until you see cookies under 'Privacy & Security'
Select 'Enable cookies for the originating web site only'
Click on 'Menu' at the top of your browser window and select 'Settings'
Then select 'Preferences', select the 'Advanced' tab
Then select 'Accept cookies' option
You can easily delete any cookies that have been installed in the cookie folder of your browser. For example, if you are using Microsoft Windows Explorer:
Open 'Windows Explorer'
Click on the 'Search' button on the tool bar
Type "cookie" into the search box for 'Folders and Files'
Select 'My Computer' in the 'Look In' box
Click 'Search Now'
Double click on the folders that are found
'Select' any cookie file
Hit the 'Delete' button on your keyboard
If you are not using Microsoft Windows Explorer, then you should select "cookies" in the "Help" function for information on where to find your cookie folder.
The Alfardan PP is the policy adopted by Alfardan and which sets out and explains how we treat your personal data and protect your privacy when you engage with us and use our website in compliance with Qatar's Law No.13 of 2016 concerning the Protection of Personal Data (Privacy Law).
This website (Website) is brought to you by Alfardan (a company incorporated under the laws of the State of Qatar with Commercial Registration Number 33218 and registered address of P.O. Box 23026, Doha, Qatar).
Alfardan is part of the Alfardan Group LLC (Alfardan Group) group of businesses.
Under our Alfardan PP, and by providing us with your information or by making use of the facilities provided by or on this Website, you consent to the collection, storage, processing and transfer of any or all of your personal information and non-personal information by us as specified under this Alfardan PP and subject to its terms and conditions.
If you do not agree to the Undertakings, please stop using, do not use or access our Website.
The terms of this Alfardan PP will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the "I agree" tab or by use of the Website) and will govern the relationship between you and us for your use of the Website.
2.1 Our commitment to the privacy of your personal data.
At Alfardan, your privacy and the security of the personal data that you provide to us is of the utmost importance to us. We are committed to safeguarding the privacy of your personal data and the information that you provide and we take all necessary precautions to ensure its security. We will also provide you with information and transparency with regard to how we process and use such personal data.
We provide retail services of an automotive operation provided to you with regard to the automobiles that you purchase and the associated services you require and use. We have a legitimate purpose in using your information where this is necessary and appropriate to provide comprehensive and optimal services to you as our valued customer.
Under our Alfardan PP, and by providing us with your information or by making use of the facilities provided by or on this Website , you consent to the collection, storage, processing and transfer of any or all of your personal information and non-personal information by us as specified under this Alfardan PP and subject to its terms and conditions.
2.2 How we collect your personal data and information
Alfardan is an automotive retail business that is authorised to operate in Qatar and to undertake activities under its commercial license. We will process your personal data in the context of that legitimate purpose. Such purpose will include processing personal data so we can:
(a)provide you with comprehensive and optimal products and services in connection with our business;
(b)improve our product and service offerings to you; and
(c)ensure you are made aware of and we can make available to you products and services that may be of interest.
When you use our Website, we collect and store your personal data and information, which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience.
This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this legitimate purpose.
In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users' demographics, interests and behavior to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include, but not be limited to, the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), Your computer browser information and your IP address.
How we use your personal data and information
We collect personally identifiable data (including, but not limited to, email addresses, names, phone numbers and credit card/ debit card / other payment instrument details) from you when you set up an account with us. While you can browse some sections of our Website without being a registered member, certain activities may require registration.
We do use your contact information to send you offers based on your interests.
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information for a range of matters including in order to resolve problems and disputes, help promote a safe service, collect money, measure consumer interest in products and services, inform you about online and offline offers, products, services, updates, customize your experience, detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions and as otherwise may be described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website.
We identify and use your IP address to help diagnose problems with our server and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like age or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences
Sharing your personal information with third parties
We may share personal information with other Alfardan Group companies, car manufacturers and service providers (Partner/s) which support us in the delivery of our products and services to you, so that we can optimise the products and services we provide and make available to you. This personal data cannot be used by the Partners to market their own services. We will require the Partner to take steps to ensure that your personal data and information is kept secure and used in accordance with this Alfardan PP. However, we shall not be liable for any unauthorised use of your personal information by a Partner. The disclosure to third parties may be required for us to provide you access to any of our products and services, to comply with our legal obligations, to enforce any applicable user agreements, to facilitate our marketing and advertising activities or to prevent, detect, mitigate and investigate fraudulent or illegal activities related to any of our services. We do not disclose your personal information to third parties and Partners for their marketing and advertising purposes without your explicit consent.
This Alfardan PP only applies to personal information collected on the Website. Although the Website may provide links to websites of third parties, such as cloud service providers, this Alfardan PP does not apply to any other website that you connect to from the Website. We are not responsible for the content or practices of websites operated by third parties that are linked to or from the Website.
We may share personal information with our other corporate entities, affiliates and Partners. These entities, partners and affiliates may market to you as a result of such sharing provided they clearly identify themselves (including setting out their contact details) and indicate that they are sending a marketing message in any communications to you unless you explicitly opt-out or withdraw your consent using the contact details which should be provided to you by such entities, Partners and affiliates.
We may send marketing information to you in relation to promotions that we run from time to time or service offerings we consider may be of interest to you. You can ask us not to process your personal information for marketing purposes by checking certain boxes on the forms used to collect your information or by updating your marketing preferences in your User Account. You can also exercise the right at any time by contacting us at the following address [insert email address].
As indicated earlier, Partners will not be permitted to market to you directly in connection with other services they offer. In the event that you receive any such marketing communication that you have not specifically requested you should let us know immediately.
We may disclose your personal information to other member companies of the Alfardan Group. We may also disclose your personal information to third parties in the following circumstances:
(a)in order to provide services requested or purchased by you;
(b)to any Partner;
(c)where those third parties assist us in supplying our services to you or perform certain functions on our behalf, including IT support services or professional services;
(d)in the event of a sale, merger, liquidation, receivership or transfer of assets of Alfardan or one of our affiliated companies, to the prospective buyer of the business and their professional advisers; and
(e)if required to do so by law, a court order or by a regulatory authority of competent jurisdiction or if we believe that such disclosure is necessary, to protect, defend or enforce our rights. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Please note that in order to cooperate with governmental requests, court orders, or to protect other users or our systems, we reserve the right to disclose any information we consider necessary or appropriate, including your user profile information (ie name, email address, etc.), IP address and traffic information, usage history, and content submitted to the Website
How we use 'cookies'
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
We collect personally identifiable data (including, but not limited to, email addresses, names, phone numbers and credit card/ debit card / other payment instrument details) from you when you set up an account with us. While you can browse some sections of our Website without being a registered member, certain activities may require registration. We do use your contact information to send you offers based on your interests.
Links to Other Sites
Our Website links to other websites that may collect personally identifiable information about you. Alfardan is not responsible for the privacy practices or the content of those linked websites.
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
The transmission of information via the Internet is not completely secure. We will do our best to protect your personal information while it is in our possession. However, we cannot guarantee the security of your data transmitted online or over the Website.
We recognise industry standards and employ security safeguards to protect your personal data from unauthorised access and misuse. All information you provide to us is stored on secure servers. Any payment transactions will be protected and safeguarded by encryption by using secure socket layer SSL encryption and certificates.
Access to your Personal Data
You can request access to your personal data. This will enable you to receive a copy of the personal data we hold about you.
You can also request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, although we may need to verify the accuracy of the new data you provide to us.
You can request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
You may withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Choice and Opt-Out of Promotions and Services
By consenting to this Alfardan PP and using this Website, you consent to receiving electronic communications of a personal commercial nature as set out in this Alfardan PP and the Website.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our Partners, and from us in general, after setting up an account.
If you want to remove your contact information from all Alfardan and third party and Partner lists and newsletters and want to opt-out of and/or withdraw your consent to receiving any advertising or marketing materials, please unsubscribe.
Meeting Qatar Legal Requirements and Your Rights
This Alfardan PP is provided to you in compliance with the Privacy Law.
You have a number of rights under the Privacy Law with regard to how we handle and process your personal data and information. These include your rights to:
(a)withdraw any consent given to us for processing at any time;
(b)be notified about the personal data that is being processed about you and the purpose for which it is processed;
(c)be notified of any disclosure of inaccurate personal data about you;
(d)receive a copy of your personal data – we may charge a service fee for this;
(e)raise objection and ask us to erase personal data if it is no longer necessary in relation to the purposes for which it was collected or if it is excessive or if the processing is discriminatory, prejudicial or unlawful or if the purpose for which the personal data was processed no longer exists and there is no longer any reason to have it;
(f)request correction of your personal data – you should provide evidence to help us support you with such a request;
(g)complain to the competent authority in Qatar established under the Privacy Law to administer and oversee the operation of and compliance with the Privacy Law, where you are concerned that we may have not complied with the Privacy Law or any of its implementing requirements.
Under the Privacy Law, we cannot send you any electronic communications for the purpose of direct marketing without first obtaining your consent.
The software downloads from this Website have been thoroughly scanned and tested at all stages of production, but, as with all new software, we still recommend that you run a virus checker before use. We also recommend that you have an up-to-date backup of your hard disk before using the software. We cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the software. Consult your network administrator before installing any software on a networked computer.
We do not make any warranty that the functionality of the Website will be uninterrupted or error free.
Any dispute relating to enforcement, interpretation or application of this Alfardan PP shall be governed by and construed in accordance with the laws of the State of Qatar. Any dispute arising out of or in connection with this Alfardan PP shall be dealt with through the Courts of the State of Qatar to the exclusion of all others.
If any of terms and conditions of this Alfardan PP should be determined to be illegal, invalid or otherwise unenforceable by reason of any applicable laws or regulations; such provisions shall be severed and deleted from this Alfardan PP. To the extent reasonably possible, all other terms and conditions of this Alfardan PP shall remain in full force and continue to be binding and enforceable.
No ideas, material, computer code, information or other communication you submit or post to the Website will be considered confidential or proprietary. All such material becomes the exclusive property of Alfardan which is entitled to use such material for any purpose without restriction or compensation.
You are prohibited from posting or transmitting to or from the Website any unlawful, infringing, threatening, libelous, defamatory, obscene or offensive material or any other material that would violate any applicable laws and regulations and we reserve the right to delete such material without giving any notice. We also reserve the right, at our sole discretion and without providing any explanation, to block any user from entering the Website permanently. Views expressed or comments offered by the users shall be personal in nature of the users and we shall not have any responsibility whatsoever in this regard.
To the fullest extent permitted by applicable law or regulations, neither Alfardan nor any other third party, service provider or Partner acting on behalf of or in conjunction with Alfardan, nor any of the respective affiliates, group companies, subsidiaries or holding companies of either Alfardan or any authorized contractor, partner or service provider acting on behalf of or in conjunction with Alfardan (Protected Companies) nor any of the respective owners, shareholders, directors, officers, employees, agents, consultants or representatives of any Protected Companies (Protected Parties) shall be responsible for any proceedings, claims, liabilities, costs, fees (including attorney fees), expenses, delays, losses, penalties or other damages (howsoever arising) caused to you or any other third party arising out of or in connection with this Alfardan PP.
Should you have any questions or queries regarding this Alfardan PP, the relevant contact details to use for Alfardan are:
PO Box 33218, Doha, Qatar
Email: [email protected]
Telephone: + 974 44477366
Any changes we may make to this Alfardan PP in the future will be posted on the Website and, where appropriate, notified to you. By continuing to use the Website you will be deemed to accept the changes to this Alfardan PP.
Nature of change
This Alfardan PP was created on March 18th, 2019.